Remainder should be included when all segments are removed but exclusion exists
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Remainder should be included when all segments are removed but exclusion exists

Marketing Cloud Audience/Contacts

Last updated 2020-07-31 ·Reference W-5900516 ·Reported By 1 users

In Review

Summary
Prerequisites: Segmented Audience that uses Exclusions and does not publish Reminder. Reminder contains some subscribers. Audience publish is configured to publish all segments into one DE.
Under this prerequisites, When all Segments are deleted Audience will publish nothing.

Repro
1.Create Audience with Exclusion and Segment, some subscriber should get into Reminder.
2.Exclude Reminder from Publishing and publish the Audience
3.Remove all the Segments and publish the Audience
4.You will see that no subscribers were published

Workaround
1. Remove Exclusion, Refresh and Save Audience, Add Exclusion back.
2. Add a Segment, refresh Audience, go to Publish tab and mark Reminder for publishing, Remove segment.

Reported By (1)

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