Unable to use Forward to a Friend in an Email using special characters
Trailblazer Community

Known Issues · No Fix

Unable to use Forward to a Friend in an Email using special characters

Marketing Cloud Sending

Last updated 2020-06-18 ·Reference W-7557283 ·Reported By 2 users

No Fix

Summary
When performing a send using special characters like for example Chinese letters in the subject line of an email that include a Forward to a Friend link, when clicking on submit at Forward to a Friend page, the following error is displayed: "Sorry, an error has occurred please close your browser and try again.."

Repro
1 - Navigate to email studio.
2 - Create a brand new email containing a Forward to a Friend link and a subject with special characters like for example Chinese letters "[Test]:TEST更新 - TEST-19 (2019年新)".
3 - Perform a send of that email using regular send flow.
4 - Click on the Forward to a Friend link.
5 - Fill out the fields on the Forward to a Friend user interface and click "submit".
6 - You should get : "Sorry, an error has occurred please close your browser and try again.."

Workaround
There is currently no workaround to this issue when using special characters like for example Chinese letters in the subject line of your email. I encourage you to do a test send to your email when your subject line contains special characters to check if you are impacting by this error.

Reported By (2)

Jason Holic Naveen J Shetty

Is it Fixed?

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