Engage Conversation Tab loads 0 Facebook comments when comments and replies count exceed 5k
Last updated 2020-09-24 ·Reference W-3223639 ·Reported By 0 users
Fixed in version Marketing Cloud Social March Release Patch 11.0
While loading the Conversation Tab for a Facebook post in Social Studio Engage, it will display as 0 Comments when the post exceeds 5k comments and replies on Facebook.
1. Login to Social Studio, select your Workspace, Engage.
2. Create or Open your existing Engage column which includes your Facebook Social Account.
3. Select one of your existing Facebook posts or comments to launch the post inspector. This needs to be on a Facebook post where the comments and replies count exceed 5k.
4. Select "Conversation" in the post inspector to attempt to load the comments and replies threaded to the post. Instead it will display as 0 Comments and no comments or replies are displayed.
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