MSCRM Contact/Lead Email Address does not update All Subscribers list Email Address
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MSCRM Contact/Lead Email Address does not update All Subscribers list Email Address

Marketing Cloud Integrations

Last updated 24 days ago ·Reference W-7302114 ·Reported By 0 users

No Fix

Summary
Within a MSCRM On-Premise environment, if a Email Address is used that is different than the Email Address contained on the all subscriber list, the wrong email address will be sent to.

Repro
1. Send to a contact in MSCRM through the integration.
2. Change the email address associated to the Subscriber Key that is created in the Marketing Cloud to something different.
3. Send to the Contact again and note that the Email Address listed on the contact is not sent to.

Workaround
Synchronize subscribers when email addresses change to prevent this in some way or contact support to enable a feature that will prevent this.

Reported By (0)

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