Instagram Hashtag with certain character sets as data source results in Unexpected error has occurred
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Instagram Hashtag with certain character sets as data source results in Unexpected error has occurred

Marketing Cloud Social Studio

Last updated 2020-05-11 ·Reference W-7335846 ·Reported By 4 users

Fixed in version Marketing Cloud Social March Release Patch 1.0

Summary
Cannot create Screen in Command Center when choosing Instagram hashtag with multi-byte/certain character set as a data source. Returns "Unexpected error has occurred" when saving.

Example - #日本語

Repro
Using #日本語 as an example.

1. Login to Social Studio
2. Create Instagram Hashtag with multi-byte character set, such as #日本語, and save.
3. Login to Command Center.
4. Create a new Screen > Feed Wall, Top Media or Word Cloud > select Instagram hashtag in step 2 as a data source.
5. Select Create.

Workaround
NA

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