Contact Specific Time Zone Sending does not work as expected in MobileConnect
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Contact Specific Time Zone Sending does not work as expected in MobileConnect

Marketing Cloud Mobile

Last updated 2020-02-27 ·Reference W-7237470 ·Reported By 2 users

In Review

Summary
When scheduling a MobileConnect message, there exists an option to send to contacts using the time zone specified. This option uses the _UTCOffset value in MobileConnect Demographics. Currently, this calculation is incorrect causing sends to sometimes send at unexpected times of day.

Repro
-MobileConnect | Create Message | Select Outbound
-Define Properties
-Select Audience
-Define Content
-On Schedule/Activate, open advanced options and check the "Use time zone specified by Contact, if available" option.
-Note sends do not send at the expected times

Workaround
Don't use contact-specific time zone sends.

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