When a user language other than english is used in Social Studio, email notifications are not sent/received.
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When a user language other than english is used in Social Studio, email notifications are not sent/received.

Marketing Cloud Social Studio

Last updated 2020-03-17 ·Reference W-7205484 ·Reported By 2 users

Fixed in version Marketing Cloud Social January Release Patch 2.0

Summary
When a user has their language settings set to any language other than English the email notification are not triggering. The in app notification still works as expected.

Repro
1. Login to Social Studio, go to My Settings.
2. Choose any other language, like Japanese, and save.
3. Log back in to Social Studio and perform an action that would trigger an email notification, such as visit Analyze, click either a dashboard or a workbench and export information.
4. UI notifies user to anticipate email, but nothing ever arrives.

Doing these steps and choosing the English language causes the email to fire fine.

Workaround
Use the In App notification when using a language other than English or use the English as the user language to receive email notifications.

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