Submitting a CloudPages Smart Capture form with an empty email address fails
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Submitting a CloudPages Smart Capture form with an empty email address fails

Marketing Cloud Pages/Sites

Last updated 9 days ago ·Reference W-6820291 ·Reported By 0 users

No Fix

Summary
When you configure a Smart Capture form with a nullable email address field type, any form submission will fail to submit if the email address is not filled out. The page submit button is then grayed out, forcing users to refresh the page before trying again.

Repro
-Create CloudPage
-Add Smart Capture form to page
-Select Data Extension with nullable Email Address field
-Select Email Address field
-Publish Page
-Go to the form
-Submit without filling out the Email Address field

Workaround
Make the Email Address field a required field, which will require the users to fill it out and prevent submission failures.

Reported By (0)

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