Spring '20: Internal Server Error when loading Experience Builder after Sandbox refresh
Trailblazer Community

Known Issues · Fixed

Spring '20: Internal Server Error when loading Experience Builder after Sandbox refresh

Communities , Spring 20

Last updated 2021-10-12 ·Reference W-7109073 ·Reported By 4 users

Fixed - Spring '20 Patch 6.0

Summary
Lightning Communities using Personalization (Audiences) will throw an internal server error when accessing in Experience Builder (formally Community Builder) after the Sandbox org is refreshed.

An internal server error has occurred
An error has occurred while processing your request. The salesforce.com support team has been notified of the problem. If you believe you have additional information that may be of help in reproducing or correcting the error, please contact Salesforce Support. Please indicate the URL of the page you were requesting, any error id shown on this page as well as any other related information. We apologize for the inconvenience.

Thank you again for your patience and assistance. And thanks for using salesforce.com!

Error ID: 1011235505-22607836 (-22306694)

Repro
1. Refresh a sandbox that will be on the Spring '20 release.
2. Once the refresh is complete log into the Sandbox and navigate to Setup > All Communities > Builder.


The page will fail to load and will thrown an Internal Server Error:

An internal server error has occurred
An error has occurred while processing your request. The salesforce.com support team has been notified of the problem. If you believe you have additional information that may be of help in reproducing or correcting the error, please contact Salesforce Support. Please indicate the URL of the page you were requesting, any error id shown on this page as well as any other related information. We apologize for the inconvenience.

Thank you again for your patience and assistance. And thanks for using salesforce.com!

Error ID: 1011235505-22607836 (-22306694)

Workaround
None

Reported By (4)

Dean Metropoulos Carmine Mancusi Aik Pang Neo Dave Hands

Is it Fixed?

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