Social Studio Automate - Error - “Failed to set R6SourceId, no ExternalPostId was found”
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Social Studio Automate - Error - “Failed to set R6SourceId, no ExternalPostId was found”

Marketing Cloud Social Studio

Last updated 2020-04-06 ·Reference W-6449868 ·Reported By 6 users

Fixed in version Marketing Cloud Social March 2020 Release

Summary
On rare occasion, the Social Studio administrator for Social Customer Service may receive an error digest email with the following error: ‘Failed to set R6SourceId, no ExternalPostId was found’.

This is the result of a race condition in which the Twitter author information may not be available at the time the social post is pushed to Social Customer Service.

Repro
N/A

Workaround
N/A

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