If agent ends chat with visitor which has post chat page, and chat visitor tries to start new chat, it will be stuck
Last updated 2022-02-10 ·Reference W-6554662 ·Reported By 2 users
If you, as a visitor try to start a new chat without refreshing after the agent ends a chat and opens the post chat page, it will fail to find an agent, and will be stuck
Set a post chat url/page on your chat button.
Start a chat.
End the chat as the agent.
As visitor try to start another chat (without refreshing).
Chat request is successful.
Chat request does not go through. Chasitor does not get put into queue.
This issue only occurs when a post chat url is defined on the button and only when the agent ends the chat.
If chasitor ends the chat (with or w/o post chat) everything works as expected.
If the agent ends the chat with no post chat url defined, everything works as expected.
If the chasitor refreshes the page before starting another chat, everything works as expected.
Having the embedded_svc.settings.autoOpenPostChat setting enabled/disabled does not affect the behavior.
Is it Fixed?
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