Attempting to upload an image in a Rich Text field on a Community with Custom URLs fails with the error, 'Unable to upload the image.'
Last updated 2020-02-18 ·Reference W-6802772 ·Reported By 15 users
This is related to Known Issues https://success.salesforce.com/issues_view?id=a1p3A000000EH61QAG
If your org has My Domain and a Community with a "Custom URLs" (ex: https://yourcommunity.yourdomain.com), attempting to upload an image in a Rich Text field on a Community object detail page may fail with the error, 'Unable to upload the image'.
This issue will occur even if there is a root Community without Custom URL path (such as https://yourdomain.force.com.
1. On an org with My Domain, create a community and associate a "Custom URLs" (such as https://yourcommunity.yourdomain.com) to the community
2. In the Community, attempt to upload an image into a Rich Text field.
3. Observe the error.
Is it Fixed?
Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.