In Lightning, emails in Activity History related list link to Tasks
Last updated 2020-12-02 ·Reference W-6800627 ·Reported By 3 users
In Lightning Experience, emails in the Activity History related lists link to Task records (00T) related to the emails, instead of linking to the EmailMessage record (02s).
This only affects the Tile list type, Basic and Enhanced list types link to the EmailMessage records. Note that when the Activity History related list is in a narrow column on a Lightning page, it always displays the Tile list type.
1. On a record with the Activity History related list on the page (set to the Tile list type), select an email.
Expected Results: The EmailMessage record is opened.
Actual Results: The related Task is opened.
Edit the Lightning page and move the Activity History related list to a wide column on the layout. Set the list type to Basic or Enhanced, then Save the page.
Is it Fixed?
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