"Data Not Available" error when viewing a Case
Trailblazer Community

"Data Not Available" error when viewing a Case


Last updated Yesterday ·Reference W-6595529 ·Reported By 24 users

Release In Progress - Summer '20

In some orgs, users with the View All Data permission could see a "Data Not Available" error while viewing some Cases (or other records with a Chatter Feed). The error appears like:
Data Not Available

You do not have Edit access to one of the two records you are trying to merge. Please contact your administrator to get additional access or merge the two records

Note: The above error only appears in Classic.

In Lightning, viewing the Feed for the same affected records will show a message stating "The record was deleted.". Dismissing the error in Lightning does allow viewing of the Feed for that record.

The error happens when the record Feed contains feed items which tries to reference/render data which no longer exists or which the user cannot access. This scenario is not replicable on-demand.

Option 1) If possible, give affected users a Profile without the View All Data permission, and they will then be able to view affected records without error in Classic.

Note: This option works when the inaccessible data are parent records of feed posts in the feed. It doesn’t work when the inaccessible data are cross-references in feed post bodies.

Option 2) Users with View All Data can still work with affected records in Lightning by simply dismissing the "The record was deleted." message which appears when viewing the Feed and working with the record as normal.

Note: This option applies when the inaccessible data exist only on the first page of the feed.

R&D has discovered another related unexpected behaviour related to this known issue where some customers may not be able to expand the chatter feed on the specific records in Classic Interface.

Is it Fixed?

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