LEX Email - Hyperlinks in Rich Text Area merge fields sent as plain text and images are dropped from the sent email.
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LEX Email - Hyperlinks in Rich Text Area merge fields sent as plain text and images are dropped from the sent email.

Email Clients , Lightning

Last updated 2019-12-06 ·Reference W-6488425 ·Reported By 10 users

Fixed - Spring '20

Summary
LEX Email - Hyperlinks in Rich Text Area merge fields sent as plain text and images are dropped from the sent email

Repro
1. Create a Rich Text Area field under Case object
2. Open any case and add a hyperlink & an inline image to the above field
3. Click 'Email' action
4. Click on "Insert Merge Field" option available on the mail composer.
5. Select above Rich Text Area field, click 'Insert'
6. Click on "Preview Email" and make sure hyperlink and image from Rich Text field loaded properly
7. Click on 'Send' to send the email


Expected Result: Email should be sent along with proper hyperlink and image from Rich Text field to the recipient and the same should be available on the sent email record in Salesforce.

Actual Result: Hyperlink word sent as plain text (Ex: 'Apple') and image dropped from the sent email. The same behavior with email received at recipient mail client.

Workaround
None

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