Lightning Case Merge failing after 10 minutes of running
Last updated 2020-02-15 ·Reference W-6438872 ·Reported By 3 users
On some orgs, Lightning Case Merge runs for an extented amount of time and eventually timing out with the following message returned:
"REQUEST_RUNNING_TOO_LONG: Your request was running for too long, and has been stopped"
Set Up Case Merge in Lightning Experience (Beta)
1. Login to lightning console as an admin user.
2. Setup Case Merge in Lightning Experience (https://help.salesforce.com/articleView?id=cases_set_up_lex_case_merge.htm&type=5)
3. Create two cases
4. Using the Lightning Case Merge button, merge the two cases created in point 3.
Is it Fixed?
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