Community pages will fail to load when audience record exists and is assigned to a page or component, but has no criteria
Trailblazer Community

Known Issues · Fixed

Community pages will fail to load when audience record exists and is assigned to a page or component, but has no criteria

Communities

Last updated 2019-09-07 ·Reference W-6287745 ·Reported By 0 users

Fixed - Winter '20

Summary
Both published and non published (Community Builder) pages will fail to load when an audience record is assigned to a page or component and has no criteria.

Please note this is a consequence of actions connected to the following Known Issue:

https://success.salesforce.com/issues_view?id=a1p3A000001PYyPQAW

Repro
1. Create a custom profile
2. Create Audience with this custom profile and assign it to page or component
3. Publish Builder
4. Delete custom profile
Try to load Builder or the published community. The pages load blank.
5. In Builder, view the Audience -> see that the criteria is removed and Audience is empty

Workaround
Add a criteria to the audience and then publish the Community. If you are unable to access Builder configuration options to repair the audience then you will need to reach out to support for a fix.

Reported By (0)

Is it Fixed?

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