Session warnings when actively working in Marketing Cloud Email Studio
Trailblazer Community

Session warnings when actively working in Marketing Cloud Email Studio

Marketing Cloud Email Studio

Last updated 8 days ago ·Reference W-7486296 ·Reported By 10 users

In Review

Summary
Performing actions in Email Studio (such as editing an email) do not appear to reset the session timer, resulting in the Session Warning dialog box being presented to the user despite actively working in the account.

Repro
1. Ensure your Session Timeout is set to 20 minutes.
2. Record the time you have logged into the UI.
3. Navigate to Email Studio and modify an email after around 10 minutes has elapsed since login.
4. Remain in Email Studio and notice that the Session Warning will be presented at around the 20 minute mark from initial login.

Workaround
Continually click 'Continue Working' or increase the Session Timeout time period to allow for more time before the warning appears.

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.