Einstein Analytics Connector times out retrieving Marketing Cloud Data Extensions
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Einstein Analytics Connector times out retrieving Marketing Cloud Data Extensions

Marketing Cloud Integrations , Einstein Analytics - Data Integration

Last updated 2019-12-31 ·Reference W-6265730 ·Reported By 6 users

In Review

Summary
When using the Marketing Cloud Connector between Einstein Analytics and the Marketing Cloud, a time out can occur when you attempt to select your Connection to the Marketing Cloud.

Repro
1. Create an Installed Package in the Marketing Cloud (MC) at the Enterprise level, or a Business Unit with child Business Units
2. Create a Connection within Einstein Analytics (EA) using the above Installed Package
3. Move into Data Manager within EA and select Connect
4. Select the Connection you've set-up within EA
5. EA will attempt to call MC and return all Data Extensions from the MID and subsequent child MIDs
6. After 5 minutes, a timeout error will appear on screen like below

Timed-out waiting more than 300 seconds for Job ID: connector.ap8-app1-2-hnd.4PK04b_rCFgCoAHLZGERb-

Workaround
Create an Installed Package in the Business Unit in the Marketing Cloud, not the Enterprise that is likely to have multiple child Business Units

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