Facebook Inbox Message Image Attachments not appearing on the Case Feed
Last updated 2019-06-27 ·Reference W-6244991 ·Reported By 4 users
For production Salesforce Instances which have been upgraded to the Core Summer '19 (220) version and are using "Classic" user interface, they will notice that new image attachments on Facebook inbox messages are not showing up on the Social Customer Service Case Feed.
This requires to be a Salesforce Instance already on Summer '19 (220) version and are using the "Classic" user interface
1.Send a new Facebook Inbox Message social post to Social Customer Service through Social Studio Engagement Macros or Social Studio Automate.
2.Open the new case and observe on the Case Feed that the Facebook inbox message image is not visible.
For Facebook, it displays as "Photo Message from: User" and no image
Currently, the only known immediate workaround is to switch the Salesforce Org/User to "Lightning Experience" from "Classic" and the images should appear as expected on the Case Feed.
This bug is now closed as part of an e-release on Thursday June 20th.
Is it Fixed?
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