Error after selecting Like on Facebook Mention Posts or Comment mentions in Engage
Trailblazer Community

Error after selecting Like on Facebook Mention Posts or Comment mentions in Engage

Marketing Cloud Social Studio

Last updated 2019-09-03 ·Reference W-6231952 ·Reported By 4 users

Fixed in version Marketing Cloud Social August 2019 Release

Summary
Through your Social Studio Engage column when selecting a Facebook mention post or comment mention to your page from another user or page (Social Account), an error will appear after selecting the "Like" action in the post inspector.

Error Liking Post on Facebook

Repro
1. Login to Social Studio, select your workspace, Engage
2. In your existing Engage column for the Facebook social account, select any Facebook mention post or comment mention to open the post inspector.
3. Select the "Like" action within the post inspector to attempt to like this mention as your brand Facebook page (Social Account).
4. An error will appear: Error Liking Post on Facebook

Workaround
None at this time within Social Studio

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.