Upload Enhanced Dynamic Content disabled in Chrome
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Upload Enhanced Dynamic Content disabled in Chrome

Marketing Cloud Email Studio

Last updated 2019-08-20 ·Reference W-6224703 ·Reported By 4 users

Fixed in version Marketing Cloud Release August 2019

Summary
‘Enhanced Dynamic Content’ is greyed out under Create > Upload in Content Builder. This only occurs in Chrome.

Repro
1. Login to your S4 account using Chrome.

2. Go to Content Builder

3. Navigate to Create > Upload. Note that the option for Enhanced Dynamic Content in the dropdown is greyed out.

4. Click on greyed out option for Enhanced Dynamic Content in dropdown. Chrome Dev Console throws an error-

Click duplicate entry: contentcreate-item-label

Workaround
Use Firefox rather than Chrome. Also, this is only happening in the Email app, and not the Content Builder app. So another workaround if they want to continue using Chrome is to access Enhanced Dynamic Content from the Content Builder application instead of Email.

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