Facebook Author Avatars are not displayed in Engage Conversation Tab
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Facebook Author Avatars are not displayed in Engage Conversation Tab

Marketing Cloud Social Studio

Last updated 2019-04-06 ·Reference W-5801231 ·Reported By 0 users

Fixed in version Marketing Cloud Social April 2019

Summary
When reviewing Facebook content in an Engage column some Facebook avatars do not display with the avatar photo in the conversation tab. If the impacted author missing the avatar sends an image it may be blank as well.

Repro
1. Open Engage, select a Facebook account for your column or open an already created column
2. Avatar may show as blank for the author in the conversation tab
3. If that same author sent an image, it may be blank as well in the conversation tab

Workaround
N/A

Reported By (0)

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