Salesforce Data Journey fails to activate with error "The element has an invalid reference to 'new_object.ID'.;;Flow Save failed"
Last updated 2019-08-20 ·Reference W-6124558 ·Reported By 7 users
Fixed in version Marketing Cloud Release August 2019
When attempting to activate a Salesforce Data Journey utilizing a Salesforce object found in a version higher than version 34 of the API, the error below is displayed:
UNKNOWN_EXCEPTION;SalesforceObID_FireJBTrigger (Action Call) - The element has an invalid reference to 'new_object.ID'.;;Flow Save failed. Unable to activate the Journey, the Sales Cloud user may not have correct permissions. Activating a Journey requires the Run Flow and Manage Force.com Flow permissions.
The below link can be used to verify what version an object is available in:
-Create a Salesforce Data Journey utilizing a Salesforce object found in a version higher than version 34 of the API as the entry source
-Attempt to activate the Journey
-Error is observed
Use the Data Extension Entry Event rather than a Salesforce Data Journey for objects that have an API version higher than version 34.
-Synchronize the object within Contact Builder
-Create a SQL Query that copies data from the synchronized data extension to a target data extension
-Use the resulting target data extension as the entry data extension for the journey
-If the Journey should run on a re-occurring basis, an automation can be created to run the SQL Query activity on a recurring schedule to update the entry data extension