URL Button breaks Highlights Panel in Console App
Trailblazer Community

URL Button breaks Highlights Panel in Console App


Last updated 2020-01-04 ·Reference W-6191059 ·Reported By 4 users

Fixed - Spring '20

In Lightning Console App when using a URL button in conjunction with sub tabs and pinned header template, highlights panel will disappear.

1. Create a custom object - Object B then on Object B, create a custom Lookup Field and make Case the related object

2. Create a Custom Tab for Object B - Setup —> Tabs --> New Custom Tab --> Select Object B

3. Create the URL Button —> Object Manager —> Case —> Buttons, Links and Actions —> New Button or Link —> Behavior=Display in Window and Display Type=Detail Page Button—> Copy and paste the following Syntax {!URLFOR($Action.Case.View,Case.Id)} —> Save

4. Create a Lightning Console App—> Setup —> App Manager —> New Lightning App —> Choose the Name then Next—> Console Navigation then Next, Next Again—> Choose Case and Object B as available objects, Next—> For Navigation Rules, select Object B and choose to open as Subtab of Case, Next—> Make your Profile Available for the App—> Save

5. Create a Custom Lightning Page for Case —> Object Manager —> Case—> Lightning Record Page—> New—> Choose Record Page—> Name the Page and choose Case as objects—> Choose “Console: Pinned Header” Template —> Finish

6. Add the “Highlights Panel” component to the top of the page—> Drag the “Record Detail” component to the middle —> Drag the “Related List - Single” component to the right-hand side choose Object B for Related List —> Save —> Activate the Page and set as Org Wide Default

7. Navigate to the newly created Console App

8. Create a New Case

9. Once on the Case Detail Page, from the Related List component choose the dropdown and create a new Object B record

10. From the main Case Tab, click on your Case Button

11. Navigate back to the “Test Hightlights” sub tab



The Highlights Panel would still be present and it would show the record’s name along with the available buttons



The entire Highlights Panel is missing

1. Refresh the page
2. Use a different template for the Lightning Page
3. Use a non-console application

Is it Fixed?

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