Not able to select path when configuring Decision Split in Journey Builder
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Not able to select path when configuring Decision Split in Journey Builder

Marketing Cloud Journey Builder , Marketing Cloud Audience/Contacts

Last updated 2020-05-18 ·Reference W-6078339 ·Reported By 1 users

In Review

Summary
When there are multiple paths to an object linked within Contact Builder, you may or may not be able to select them in the picklist when configuring a decision split in Journey Builder.

Repro
Steps to reproduce will vary based on the contact model. This can most often be seen with a large number of objects synchronized from Sales/Service Cloud and selecting an object such as Case which can be traversed back through the Lead, User, or Contact objects.

Workaround
Use the arrow keys on your keyboard after clicking on 'Select Attribute Path'.

Reported By (1)

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