Error after opening Engage template in a New Tab
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Error after opening Engage template in a New Tab

Marketing Cloud Social Studio

Last updated 2018-10-11 ·Reference W-5505048 ·Reported By 3 users

Fixed in version Marketing Cloud Social August Release Patch 2.1

Summary
After opening a new or existing template in a new tab in Social Studio Engage, it will generate a UI error:

Error Adding Tab
An error occurred while saving tab

Repro
1. Login to Social Studio, Your workspace, Engage

2. In the upper left corner, click the workspace name to drop it down, then select the cog wheel to open: Workspace Settings.

3. In workspace settings, Select: Templates, + New Template

4. Once Inside the template setup screen, Select: + Add Column | Social Account, then select any social account in the list, select: Apply.

5. After the column loads in the template, select: Create and Exit, in the upper right corner. This will save the template successfully.

6. Load Engage again, on the bottom left corner, select: "+" to create a new tab. Scroll down the list and find your new template, select your template from the list, select: Create Tab.

7. After trying to create the tab with your existing template, it will generate the Error:

Error Adding Tab
An error occurred while saving tab

Workaround
To create your columns in a tab not using a template

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