Source column in All Contacts incorrectly shows 'Smart Capture' for email subscriber added via Salesforce Integration
Last updated 2021-02-05 ·Reference W-6915375 ·Reported By 6 users
Contacts that were synced to Marketing Cloud from Salesforce via Marketing Cloud Connect and added to the Email channel (e.g. after being sent to by an Email Activity in a Journey with a Salesforce Data Entry Event) show in All Contacts with the Source 'Smart Capture' instead of 'Salesforce'. This can also occur when sending to a Salesforce Audience outside of Journey Builder.
1. Create a Journey in Journey Builder
2. Add a Salesforce Data Entry Event configured to sync newly created Contacts.
3. Add an Email Send activity.
4. In Salesforce, create a new Contact that will met the entry criteria of the new Journey.
After the contact is injected and sent to by the Journey, their Source in All Contacts will show as 'Smart Capture'.
No workaround at present.
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