Integrated Marketing Cloud Triggered Sends are failing to consistently push back all IERs (Individual Email Results)
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Integrated Marketing Cloud Triggered Sends are failing to consistently push back all IERs (Individual Email Results)

Marketing Cloud Integrations

Last updated 9 days ago ·Reference W-6529935 ·Reported By 16 users

In Review

Summary
Triggered Sends that are created as part of the Marketing Cloud Connect managed package will in some cases fail to push back all of the individual email results for that send. These sends could be created as a triggered send directly in Salesforce or as part of an integrated Journey Builder send that pushes tracking back to Salesforce.

Repro
1) Create a triggered send that pushes tracking back to Salesforce. This could be a triggered send in Salesforce as part of the MCC managed package or a Journey Builder send that you select the option to push tracking back to Salesforce.
2) Perform sends as part of that integrated triggered send
3) You may potentially notice that not all of the expected individual email results are present in Salesforce.

Workaround
There is currently no workaround. You may attempt to "Request Tracking Immediately" on the triggered send email send page in Salesforce; however, there is the potential for previously failed IER's will fail again.

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