Integrated Marketing Cloud Triggered Sends are failing to consistently push back all IERs (Individual Email Results)
Trailblazer Community

Integrated Marketing Cloud Triggered Sends are failing to consistently push back all IERs (Individual Email Results)

Marketing Cloud Integrations

Last updated 2 days ago ·Reference W-6529935 ·Reported By 118 users

In Review

Summary
Triggered Sends that are created as part of the Marketing Cloud Connect managed package will in some cases fail to push back all of the individual email results for that send. These sends could be created as a triggered send directly in Salesforce or as part of an integrated Journey Builder send that pushes tracking back to Salesforce.

Repro
1) Create a triggered send that pushes tracking back to Salesforce. This could be a triggered send in Salesforce as part of the MCC managed package or a Journey Builder send that you select the option to push tracking back to Salesforce.
2) Perform sends as part of that integrated triggered send
3) You may potentially notice that not all of the expected individual email results are present in Salesforce.

Workaround
There is currently no workaround. You may attempt to "Request Tracking Immediately" on the triggered send email send page in Salesforce; however, there is the potential for previously failed IER's will fail again.

Reported By (118)

Luigi Frascarelli Sarah Daley Udit Chawla Julia Koop Ann-Cathrin Loose Frauke Schumacher Dreu Adams Trevor Underwood MaryJane Crouse John Dixon Wesley Wang Sergej Klein Nick Weijers Oleksandra Piletska Vlad Ch Cayla Halliday (US - IFS) Alex Sciolla Yana Liang Marie-Christin Mittendorf Nadia Iveland Ivona Catipovic Teodora Gheorghias Niilo Lohikoski Jonas Kold Snehal Nagmoti Hernan Diego Gari Laura Mort Nisa Dlbs Romulo Gusmao de Mendonca Chiel de Graaf Kamil Segebre Pawel Piskorz Alberto Gomez David Koster Matthew Zaffina Eero Leinonen Thomas Pfanzelter Krishna Kodali Michael Michalak Patricia Zangerl Josipinna Pudun Nicole Lee Christine Tan1 Salmah Salwa Ariffin Krupa Krishna Paul Cheing Simone Pereira Barak Dallal Alberto Galvan (IT) Aditi Agrawal Verena Katzlinger Juergen Bonifarth Philip Aguilar William Voyle Ben Jackson Stephan Peniguel Pramod nalla Jenifer Beatty Wesley Marcum-Mullins Juinn Hin Chua Men Mee How Vijay Kumar Singh Prabakaran Selladurai Chethan G Samarjeet Singh Vignesh Sundaram Nghia Trong Tran Srikanth V Roberto Marin Olimpia Cid Noraiman Afiq Mohamad Nor Shahiruni Wahida Che Saidi Alexandre Buchweitz Nathalie Starr Erika Isabelle LAN YU SHUM Tomislav Sente CRM Support Zvonimir Matutinović Raúl Chamorro Garcia Nick Li Andreas Hähnel Morgan Flaharty Sam Crews Ameriprise Financial Services Carl Erickson Antonio Diaz Bonilla Collin Rodrigues Karen Christie Tom Bravo Jose Manuel Martín Fluxá Peng Li Anfisa Udalova Sam Taylor Anil Malneni Andreina Da Silva Shannon Lee Erica Lotecki Christy Braaten Jeanne Saindon William Peterson Melissa Iafrate Lisa Edington Ricki Reay Shiela Marie Faustino CRM Development Carlos Campos Benjamin Regler Lara Baker Nalani Anderson Dan Couch Sarah Assalti Becky Thomas Alex Mackey Justin Kirby Myriam Antoun Jordan Racek Sudheer Anugoju Alessandro A. Tauriello

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.