Parent post condition in Social Studio Automate only works for Facebook
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Parent post condition in Social Studio Automate only works for Facebook

Marketing Cloud Social Studio

Last updated 2020-05-11 ·Reference W-4528493 ·Reported By 1 users

No Fix in version Marketing Cloud Social March Release Patch 1.0

Summary
While using the parent post condition within Social Studio Automate, you will notice that the condition is selectable as a condition for all media types. However, it will only work for posts matching the Facebook Media type. Other media types such as Twitter will not work as expected.

Repro
1. Create a Social Studio Automate Data Source and Rule with media types not matching Facebook
2. Add the condition Post Parent exists in your rule.
3. Create a social post to be actioned by the rule.
4. Observe that is is not being handled by Social Studio Automate

Workaround
There are no work arounds to this issue.

Reported By (1)

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