Flow (INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY) error - error goes away with a "Screen element" in between
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Flow (INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY) error - error goes away with a "Screen element" in between

Performance , Platform , Sharing , Flow , Process Builder

Last updated 2020-09-14 ·Reference W-5758100 ·Reported By 12 users

In Review

Flow (INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY) error - error goes away with a "Screen element" in between

1. Create a User with a profile that has access to Lead (Create/ Read/ Update) and a role “ABC”

2. Create a Queue “Inbound Sales” and ensure it’s not assigned to any active users

3. Go to Sharing settings and change the org wide Lead Sharing settings to Private

4. Create a new Criteria Based Sharing Rule under Leads (Ex: If the Last Name is “Test”, Share the records with the role “ABC”)

5. Create a Screen flow with a sample screen welcoming the user running the screen

6. Create a CreateRecords element which would create a Lead with the Last Name as Test and owner as the Queue created in step 2. Capture the LeadId as a variable.

7. Create another CreateRecords element which would create Task. Assign the whoId for Task Object as the LeadId captured in step 6.

8. Connect Start -> Screen -> Create Records (Lead) -> Create Records (Task)

9. Run the flow as the user created in Step 1

Lead and Task associated to the lead should be created. Although the lead has the Queue as the owner which doesn’t have any users, but the criteria based sharing rules defined for Leads should grant the user access to leads created with the last name “Test”.

While creating task records, the flow would throw an unhandled exception stating that the user doesn’t have access access. On Debugging, its found that the user doesn’t have access to the Lead created. The reason why this happens is because Criteria Based Sharing rules are triggered just before the commit. Hence while creating Tasks, the sharing rules aren’t activated on the Lead created by the user and the system’s access checks returns “No Access” for the user which is a bad user experience.

The flow should just work for the user. If you add the user to the queue created in the step 2 or create another screen between Create Records(Lead) and Create Records(Tasks), the flow would work fine. Since there's a screen before Create Records(Tasks), leads a committed to the DB and Sharing rules are written in the DB for the Lead and user.

Is it Fixed?

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