AM Auth errors - The underlying connection was closed
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AM Auth errors - The underlying connection was closed

Salesforce Order Management

Last updated 2021-09-17 ·Reference W-5199381 ·Reported By 8 users

In Review

Summary
Account Manager is seeing an increase in calls and more occurrences of the the errors "[OAuth Error: The underlying connection was closed: A connection that was expected to be kept alive was closed by the server.]"

To fix this, our engineering team needs to implement caching and retry logic into the token creation and token validation logic.

Repro
Look for Jobs in Order Center that are failing

Workaround
Run the job that failed again

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