Forward to a Friend Clicks are Recorded Under Forwards but not Clicks
Marketing Cloud Email Studio , Marketing Cloud Reporting
Last updated 2019-08-20 ·Reference W-4831211 ·Reported By 4 users
Fixed in version Marketing Cloud Release August 2019
Summary
When clicking on the FTAF link in an email it records a Forward but not a Click.
Repro
1.) Send an email to yourself that contains the FTAF link.
2.) Click this link only.
3.) Notice that under tracking for the job in question you will have one FTAF and zero Clicks.
Workaround
FTAF numbers can be retrieved from the tracking overview in the Forwards section, but will not show in the Click Activity.
Reported By (4)
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