Lightning Experience & Classic - Email template letterhead is editable in Case feed
Last updated 2020-08-25 ·Reference W-4393669 ·Reported By 2 users
Letterheads are editable in the Case Feed in both Lightning Experience & Classic GUI
1.- Create a letterhead containing a logo at the top
2.- Create an HTML email template using the above letterhead
3.- Enter any text value into the body of the template and save it
4.- Open a case
5.- Go to case feed | Send Email and select the template created above
6.- Click on the letterhead section and start typing. You can also delete the logo in the letterhead
Is it Fixed?
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