Business Account name will not display on the Approval detail page layout for business accounts when Person Accounts is enabled
Trailblazer Community

Known Issues · In Review

Business Account name will not display on the Approval detail page layout for business accounts when Person Accounts is enabled

Lightning

Last updated 6 days ago ·Reference W-3170995 ·Reported By 124 users

In Review

Summary
When using Lightning and an org has Person Accounts enabled the Account Name will not display on the detail page for Business Account Approvals.

Repro
1. Create an Account using Lightning Experience.
2. Submit account for approval (You will need to create an approval process for account from setup)
3. Navigate to the Account again.
4. ​Click on the approval step from the approval related list.
Note: The account name populates fine.
5. Have Person Accounts enabled on the org.
6. Create a person account.
7. Submit for approval.
8. Click on the approval step from the approval related list.
Note: The account name populates fine.
9. Now view the business account created earlier.
10. ​Click on the approval step from the approval related list.

Note: The account name is blank.

Workaround
None

Reported By (124)

Michal Verner Sahar ABID 美由起 原田 Majida taok Kareeshinee Pulton Ian Knight Nechama Shapira Stepan Vardzal Oleg Krasko Maciej Miłosz Jan Medyk Victoria Conciatori Carlos Frias Joao Carlos Martins Fabio Silva Vanderlam Filho Suporte Dreamm Bruna Valença Bacelar Stephanie Rivard Marcos Paulo Paes Pratik Jain ofir Bar Thalita Asevedo Braga Emmanuel Kiang Michael Payne (US) Paul Hunt Ivan Requena Garcia 徹 仁田 Andrea Tellez Mathieu Suhandynata Mehdi admin DJERAD Rajkumar Gunalan Jakub Rochowicz Sudhakar Chintapalli Emma Stringer Shane Steele Becky Willis D Thompson Colin Knapp Suvojit Ghosh Alicia Hunck Rodrigo de Oliveira Marlon Rodriguez Kristine Benitez Andrei Vysotski Emma Keeling Louise Verdickt Manjunath Goudar Stijn Wijndaele Fay Pearson-Sue Gergo Ujvari Miks Lauris Indupal Singh Ana Silva Anar Ismayilov Beate Weise Christian Böhme Thomas Grunewald Tanveer Kour Jörn Berkefeld Raymond Morris Cristina Cenedese Laura O'Donnell Peter Thompson Ruslans Zitinskis Giang Nguyen Marie-Lise BOYER Zoe Kirwan Alessandra Favero nakad omar Chris Chris Hsu Morgan Chandler MyeongGil Jin Prithviraj Deshmukh Vinodh Amudala Bhasker Mathieu Duhamel SUPPORT REPLY Vikram Singh Team AllUpp Renzo Vargas Sam Yoakum Chris Duncan Andre Guimaraes sriram G Kelly Sullivan RAVIKUMAR GOVINDAN Salesforce Administrador Antonio Esposito Nora Yosten Ivan Botta Jose Angel Heredia Perez Madlen Kopp Javier Vargas Isaac Hisao Higuchi Cedrón Jorge Santiago Flor Santa Cruz Daniella gutierrez zapata Cristhian Alvitrez Ibeth Liliana Fretel Celis Franz Anthony Rodríguez Maraví victor bautista Carlos Andres Gonzalez Leon jackeline Quintana Dennis Scholz Sebastien ROUSSEAU Paul Lucas Next Support Pascal Pugatsch Tristan Rouaud Dennis Jake Atoc Joe Stolz Harish Chekurthi Pedro Caetano Vu Thoa Peter Bonarrigo Bowatch Cetiner Anjanah Devadoss Hamayana Bellocchio Bhavish Bhowany Mickael Clavier Hannah Gear Callum Sheerin Ludovic Jure Dan Melsheimer

Is it Fixed?

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