Forward to a Friend email decodes a sender profile's digital certificate into a text version
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Forward to a Friend email decodes a sender profile's digital certificate into a text version

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Sending

Last updated 2019-05-31 ·Reference W-4097050 ·Reported By 0 users

No Fix

Summary
When sending an email with a Send Classification containing a certificate,
the email will render correctly in the subscriber's inbox. If subscriber then uses the FTAF (forward to a friend) feature, the email will arrive to their friend with additional text at the top and bottom of the message.

Repro
1) Add a key under Key Management that is then used/attached to a Delivery Profile & Send Classification
2) Send an email using that Send Classification with a certificate tied to it
3) Subscriber then uses the FTAF feature to send to another email address
4) When the subscriber receives the forwarded email, they will see additional text at the top and bottom that should not be there

Workaround
If you are looking to use the Forward to a Friend feature and do not want this additional text, you will want to avoid using a Send Classification that has a certificate tied to a Delivery Profile.

Reported By (0)

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