Scratch orgs hit Internal Server Error when trying to add a role to a user record in the newly created org.
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Known Issues · Fixed

Scratch orgs hit Internal Server Error when trying to add a role to a user record in the newly created org.

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Last updated 2021-12-07 ·Reference W-6149550 ·Reported By 68 users

Fixed - Winter '20

Summary
When the customer creates a scratch org they hit an Internal Server Error when trying to add a role to a user record in the new org.
The errors can be -2074079576 or -117023207 (or others)

R&D have advised that if they wishes to use Salesforce's "out-of-the-box" Roles, they should use a scratch org that contains sample data.

Salesforce has historically included some "out-of-the-box" roles in our trial orgs, but they're not technically considered "standard" or "default".
Therefore, in the new "empty" scratch orgs that we've introduced we should be filtering them out.

But we are not filtering properly yet. So they are still in the "empty" scratch orgs, but in an unusable state.
If the use case requires a role, it should be pushed into the scratch org in the form of source (aka. metadata).

We are working on an update to remove Roles completely from scratch orgs that contain no sample data to prevent this occurring in the future.

Repro
Follow the standard docs to create the scratch org but do NOT include any data or Roles:

Salesforce DX Setup Guide:
https://developer.salesforce.com/docs/atlas.en-us.sfdx_setup.meta/sfdx_setup/sfdx_setup_intro.htm

Salesforce DX Developer Guide:
https://developer.salesforce.com/docs/atlas.en-us.208.0.sfdx_dev.meta/sfdx_dev/sfdx_dev_intro.htm

Salesforce DX CLI Reference Guide:
https://developer.salesforce.com/docs/atlas.en-us.208.0.sfdx_cli_reference.meta/sfdx_cli_reference/cli_reference.htm

Workaround
Contact Salesforce support and reference internal article 000321925 to have the issue resolved.

Reported By (68)

James Melville Thomas Taylor Dan Alden Shauna Byrne Gildas ADOUKONOU Felix Pelletier mohamed boutebakh Alexandre Moreau Felix Lapierre Neil Kostecki Stephanie Tremblay Andre Theriault Jeremie Robert Scott Sackville Michael Buchanan Brett Peterson Salesforce Admin Sam Sysum Omar Rodriguez Craig White Jan Aertgeerts Michael Matonis William Woodson Facundo Nicora Jon Boulter Michael Murphy Hammad Ali Michael Marshall Sushanth Kallem Pablo Fernandez Saloni Mittal Phil W Takuya Fujino shinya watanabe Admin Sharinpix Ariz Solito Boris Bachovski Brandon Barr Mike Lecza Cloud Performer Jack Veromeyev Marty Chang Luke Kozakewycz Davin Casey Alexandr Krykun Keith Mancuso Jeferson Chaves Guillaume Minero Denis Shelgunov Francis Mireault Benjamin Ross Samuel Oberes Sergey Kravchenko Timothy Greenwood Dimitri Hardis Anil Kumar Pasha Ana Karen Hernandez Canpango Support Christopher Knitter Conglin Huang Gabe Tuerk Ravi Yalamati Jonny Power Tim Batchelor Arut Jothi Kevin Gutierrez Vishal Pujary Konstantin Smetanin

Is it Fixed?

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