Lightning Dashboard: Standard user can see the 'Edit' button but upon clicking on save, user is getting generic error message.
Trailblazer Community

Lightning Dashboard: Standard user can see the 'Edit' button but upon clicking on save, user is getting generic error message.

Lightning , Operational Analytics - Dashboards

Last updated 4 days ago ·Reference W-4644002 ·Reported By 260 users

In Review

Summary
Lightning Dashboard: Standard user can see the 'Edit' button but upon clicking on save (save is unsuccessful) , user is getting generic error message instead of a meaningful message

Repro
1. Clone "Standard User" profile
- Check "Create and Customize Dashboards"
- Check "View My Team's Dashboards" and save the profile.
2. Create new user, set profile created step 1
3. Enable Lightning
4. Create Dashboard on Lightning
5. Put component to Dashboard
6. Grant "Can edit" access to user created in step 2
7. Please make sure, you (System Administrator) can edit the Dashboard .
8. Login as a user created in step 2, switch to Lightning UI if it's classic.
9. Show the dashboard created in step 5 and click [Edit] on the right top, change component size, or change location.
10. Click [Save]
11. You are seeing generic error message "We're having trouble processing your request. Try again, or ask your Salesforce admin for help."

This is due to restriction of standard user, and more meaningful message should be shown.

Workaround
Go to dashboard-> Edit it-> click on gear icon i.e. 'Settings' and change the view as to 'Me' and standard user will be able to save the dashboards as well.

Note: This functionality is working as designed and will not be changed. This known issue is to reflect the vague error message received. When this known issue is closed, the fix will be more intuitive error messages for the end user.

Reported By (260)

John La Luke Amos Elizabeth Pembridge John Turner Momoka Nakamura Li Pin Ho Allison Getty Richard Joseph Philip Loehlein Erica Jackman Marco Lanza Morey Jones Aditya Kamdi Zach Comon Rachel Fizeseri Jenni Ginsburg Erin Ramirez Peter White Charles Ackerman Jack Lidington Bruce Perry Sheila Ray Luisa Lopez Gil Erica Ejakhegbe Philipp Mathis Paul Llanto Yash Patel Chris Chris Hsu Kody Hungenberg Severine Vignetta Andrea Scott Hilary Henderson Ryan Heatherington Edward Zaragoza Karen Davis Local Search Hanne Borgen Marek Haken Sophie Curtis Mary Angert Johan Yu Gorav Seth Brooke Bracy Muhammed Sultan Richard Razon Nick Porter Venu Kidambi Katherine Yunker Rostand Tchonsinyi Calin Bostan Max Lawrence Yuliana Westover Sam Marashi Maddie Broadbent Manishkumar Singirikonda Uberall System Administrator Megan Callaghan, MBA manidipa majumder Alexandra Borisova Catherine Aprile Janel Toman Adam Moreno Ashley Gaza Cloud Studio Kristen Roberts Ian Joseph Richard Johnson Austin Marcus Alejandro Flores Yu Yue Tan Meera Nilekani Linh Tran Jamie Rogers Pierre Schweiker Tom VAIDIE Vladislav Razhnov Sathyabama Balasubramaniam Samantha Ward Erin LeGuluche Sarah Schaffer Anthony Ciardiello Melissa Thompson vaishnavi Sonavane Jonathan Ng Jasmine Sheffield Gandall Meyers M.E. Davis Mondaycall Audigy Yuisa Sonera Jeffrey Wirtz Marybeth Robinson Adam Barnes Dena Etehad Brandon Smith Nico Wrenn Marianna Kassai De Domenico Castaldi Seth Partridge Ashwat Grover Edgar Sampson Tiago Duarte Ryan Wilson Siva Prasad Jason Barnes Denise A Josh Harrison Sweety Dongre Sakari Kammonen Satya Ranjan Mohanty Roger Fontcuberta Audrey Marlow Ranjana Thukral Josh Dayment Yuva Siddhartha Boyapati Gaurav Pimprikar Omar Khalil Joe Harrison Andrea Saavedra Edward Nalakurthi Ann Ingalls Vinayak Tamhankar Tommy Strickland Kevin Nielsen Jacqueline McDougal Javier Gallego Tim May Fernando Morales Puneet Puthran Devyani Panja Vanshree Bapat Juan Benítez Maal Ivan Marcos salim sha Ignacio Diaz Baeza Ursula Schaub Uzair Barodawala Ana Test UK Iván Carmona Berriguete Data Migration Iván Carmona Berriguete Mackenzie Coats Jennifer Vega Randi Walker Lyndsay Maby Jeff Battles Charlie Plumbly Olavo Zapata Michele Kleinhomer Wyatt Borchetta-Platt Reena Potanah Darren Knapp Nathan Shulman Anthony Martinez Nancy Flores Jack Volkov Jessica Watkins Hana Nicaj Jo-Ann Lee Einat Dror Travis Lockhart Jessica Lowe Tracy Ritter Emily Hnatyshen Amrita Sidhu Blanca Ramirez Siobhan Venman Matt Kipe Oliver Rutt Matt Harrison Meredith Ready Comity Design Adrienn Kovacs Peter Tibbitts Christine Chambers Rahul Jagadale David Green Ian Hoisington Gabriella Mancinelli Melanie Head Mike Solecki lital fried Ato Boyan Paul Llanto Alina Bushnyak Alexander Parker Saf Burki Sam Mohyee Sean Curry Sarah Neal Jaime Weidner Michael Slawnik Amanda Svec Dominika Olczak Erik Nelke Karen Koziel Michelle Arndt Neha Shrikhande Margaret Fako Scott Condello Torrey Grennan Meeya Bovee Susan Salvatore Andrea Coleman Kathryn Wilson Candace Phelps Thiago Leal Heidi Catron Will Craig Deanne Walters Ted Stevens Julie Krebs Tim Craig Gwynn Harlowe Prasanta Bhattarai Liz Parrish Hanna Sandoval Jared Actis Michelle Ferrier Ian Vincent Jhomann Carreon Nandhakumar Murali Sudarshn Admin Katerina (Kat) Kailey Bryan Guzman Juli Small Alexander Fuchs Beau Heiner Yamil Assusa Ashley El Rady Diana Barnes MP Admin Jeff Gray Samantha Carroll Nathan Graber Alex Hoomis Brian Flaherty Charlotte Fox Shannon Van Essen Naveen Bhat Tasnim Ferdous Marina Palos Katie Kain Andrew Hartman Kimberly Downing Glen Barger Kristy Henderson Casey Grooms Nate Bunker Natalie Gunther Mike Hoogervorst Carla Hellen Taylor Boyer NA NA Maili Kapfhamer Tony Kenny Vishal Dutta Johanna GUERRA Chad Steele Bryce Russell Mohammed Ahmed あゆみ 石原

Is it Fixed?

AP0 AP3 AP4 AP5 AP6 AP7 AP8 AP9 AP10 AP11 AP12 AP13 AP14 AP15 AP16 AP17 AP18 AP19 AP20 AP21 AP22 AP28 CS1 CS2 CS3 CS4 CS5 CS6 CS7 CS8 CS9 CS10 CS109 CS108 CS107 CS106 CS105 CS102 CS101 CS100 CS115 CS119 CS110 CS117 CS114 CS113 CS112 CS111 CS11 CS116 CS12 CS122 CS121 CS126 CS127 CS129 CS128 CS125 CS124 CS123 CS137 CS138 CS13 CS133 CS132 CS14 CS148 CS142 CS15 CS152 CS151 CS165 CS16 CS169 CS17 CS18 CS194 CS19 CS198 CS196 CS195 CS20 CS21 CS22 CS23 CS24 CS25 CS26 CS27 CS28 CS29 CS30 CS31 CS32 CS33 CS34 CS35 CS36 CS37 CS40 CS41 CS42 CS43 CS44 CS45 CS47 CS50 CS51 CS52 CS53 CS54 CS57 CS58 CS59 CS60 CS61 CS62 CS63 CS64 CS65 CS66 CS67 CS68 CS69 CS70 CS71 CS72 CS73 CS74 CS75 CS76 CS77 CS78 CS79 CS80 CS81 CS82 CS83 CS84 CS85 CS86 CS87 CS88 CS89 CS90 CS91 CS92 CS93 CS94 CS95 CS96 CS97 CS98 CS99 EU7 EU8 EU10 EU12 EU13 EU14 EU15 EU16 EU17 EU18 EU19 EU25 EU26 EU27 EU28 EU29 EU30 EU31 EU32 NA104 NA107 NA109 NA100 NA101 NA103 NA102 NA105 NA119 NA116 NA110 NA118 NA112 NA111 NA115 NA114 NA113 NA117 NA125 NA124 NA122 NA120 NA126 NA127 NA123 NA129 NA121 NA128 NA138 NA134 NA133 NA136 NA135 NA132 NA131 NA130 NA137 NA139 NA140 NA142 NA141 NA146 NA147 NA148 NA154 NA155 NA172 NA174 NA171 NA173 NA196 NA21 NA46 NA47 NA49 NA52 NA54 NA57 NA58 NA59 NA61 NA62 NA64 NA65 NA66 NA67 NA68 NA69 NA70 NA71 NA72 NA73 NA74 NA75 NA76 NA77 NA79 NA80 NA81 NA82 NA83 NA84 NA85 NA86 NA87 NA88 NA89 NA90 NA91 NA92 NA93 NA94 NA95 NA96 NA97 NA98 NA99 UM1 UM2 UM3 UM4 UM5 UM6 UM7

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.