Lightning Dashboard: Standard user can see the 'Edit' button but upon clicking on save, user is getting generic error message.
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Lightning Dashboard: Standard user can see the 'Edit' button but upon clicking on save, user is getting generic error message.

Lightning , Operational Analytics - Dashboards

Last updated 3 days ago ·Reference W-4644002 ·Reported By 355 users

In Review

Summary
Lightning Dashboard: Standard user can see the 'Edit' button but upon clicking on save (save is unsuccessful) , user is getting generic error message instead of a meaningful message

Repro
1. Clone "Standard User" profile
- Check "Create and Customize Dashboards"
- Check "View My Team's Dashboards" and save the profile.
2. Create new user, set profile created step 1
3. Enable Lightning
4. Create Dashboard on Lightning
5. Put component to Dashboard
6. Grant "Can edit" access to user created in step 2
7. Please make sure, you (System Administrator) can edit the Dashboard .
8. Login as a user created in step 2, switch to Lightning UI if it's classic.
9. Show the dashboard created in step 5 and click [Edit] on the right top, change component size, or change location.
10. Click [Save]
11. You are seeing generic error message "We're having trouble processing your request. Try again, or ask your Salesforce admin for help."

This is due to restriction of standard user, and more meaningful message should be shown.

Workaround
Go to dashboard-> Edit it-> click on gear icon i.e. 'Settings' and change the view as to 'Me' and standard user will be able to save the dashboards as well.

Note: This functionality is working as designed and will not be changed. This known issue is to reflect the vague error message received. When this known issue is closed, the fix will be more intuitive error messages for the end user.

Reported By (355)

Harshita Ranjan Martina Speer Philip Greco Peter Thompson Kai Dins Jessica Seifert Gaël Lichtwer Patrick Keating Dola Agnihotri Jenny Powell Heather Cave Vanessa Szajnberg Jack R Ryan Pletsch Marites Lanticse Jennifer StJohn Emre Özmen Brianna Broome Naimish Dave Peter John Umali Matt Urbanowski Jürgen Ensinger Stacey Thorne Caitlin O'Byrne Kim Headrick Tapan Mahapatra Pooja Arora Jon Guliker Krzysztof Pienkowski Nadia Ayoub Dominic Stolz Beto Carvalho Elizabeth Pembridge Hunter Beck Matthew Poe Tome Baluku Nathan Voller Swati Mane Sherri Axcell Olivia Wetzel yuhei ida General SysAdmin Joseph Davis moccha lin Jenna Koontz Harri Vuori Bruno Mesquita Gears GearsCRM Stephen Wood Haseeb Ahmad Priyadharshini Sadasivam vickal gupta Dan Goldfield Katia Cole Bryan Bashaw Palesa Sibeko Wade Wheatley Thami BOUSBAA Geetha Sundaramurthy Jorge Cordova Kevin Liu Tobias Graeve Saf Burki Susan Peterson Sarah Orens Monisha George 史浩 坂橋 Sean Berg Anne Nuguid Naseem Javed Kaity Tang Shravya Musti Kim Maes Ivan Žuravļov Hidetoshi Sakai Sarah Wells Nassar Mehmood Joe Cheng Meghan Gallagher Nathaniel Sintros Robert Enachi Paul McMurrugh Rachel Osterman John Floria Jonathon Vanphravong David Gonzalez Abhijit Vanama Richard Razon Elaina Buzzell Yuliana Westover Deepkiran Sangha Shelly West Rebbeca Beers Luis Ovalle Garrett Southworth Florentina Gemalescu Mathieu Perrin Philipp Mathis Brea Pezanko Karen Pierson John La Luke Amos John Turner Momoka Nakamura o Liph Allison Getty Richard Joseph Philip Loehlein Erica Jackman Marco Lanza Morey Jones Aditya Kamdi Zach Comon Rachel Fizeseri Jenni Ginsburg Erin Ramirez Peter White Charles Ackerman Jack Lidington Bruce Perry Sheila Ray Luisa Gelfand Erica Ejakhegbe Paul Llanto Yash Patel Chris Chris Hsu Kody Hungenberg Severine Vignetta Andrea Scott Hilary Henderson Ryan Heatherington Edward Zaragoza Karen Davis Local Search Hanne Borgen Marek Haken Sophie Curtis Mary Angert Johan Yu Gorav Seth Brooke Bracy Muhammed Sultan Nick Porter Venu Kidambi Katherine Yunker Rostand Tchonsinyi Calin Bostan Max Lawrence Yuliana Westover Sam Marashi Maddie Broadbent Manishkumar Singirikonda Uberall System Administrator Megan Callaghan, MBA manidipa majumder Alexandra Borisova Catherine Aprile Janel Toman Adam Moreno Ashley Gaza Cloud Studio Kristen Roberts Ian Joseph Richard Johnson Austin Marcus Alejandro Flores Yu Yue Tan Meera Nilekani Linh Tran Jamie Seyler Pierre Schweiker Tom VAIDIE Vladislav Razhnov Sathyabama Balasubramaniam Samantha Ward Erin LeGuluche Sarah Schaffer Anthony Ciardiello Melissa Thompson vaishnavi Sonavane Jonathan Ng Jasmine Sheffield Gandall Meyers M.E. 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Is it Fixed?

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