Journey Builder Salesforce Integration Events will not always fire if another Process Builder finishes later in the same transaction
Last updated 16 days ago ·Reference W-4262795 ·Reported By 71 users
Customers may experience a condition in which their Salesforce Data Event will not fire if another process is updating the object that meets the condition to make the JB Process Builder trigger.
1) Create a Journey with a Salesforce Data Event pointed to the Case object.
2) Make the Contact the selection for "Who to Inject".
3) Create a process in Process Builder to update case object to assign a Contact to the case if non are assigned.
4) Create a case with no contact.
NOTE: The Journey Builder process may fire prior to the other process creating a contact resulting the in the Journey not having an object to inject.
Reported By (71)
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