Content Builder blocks containing AMPScript may improperly parse script as HTML
Last updated 2019-05-31 ·Reference W-4276113 ·Reported By 38 users
Fixed in version Marketing Cloud January 2018
When editing Content Builder blocks that contain AMPScript, some characters may be improperly parsed as if they were HTML.
This can result in aberrant behavior, including unexpected output from the script and/or syntax errors.
Some examples, not exhaustive:
-the sequence ® is rendered as the registered trademark symbol
-the less than operator is treated as an opening character for an HTML tag, and autocompleted with the closing character and closing tag (example below)
-code between double-percentage symbols is removed upon saving the content
AMPScript code added to content block during edit =
IF @var < 10 THEN
Resulting content saved from above =
IF @var <10></10> THEN
Note: some behavior may be obscured from the UI layer but will manifest as validation errors or pages failing to load
Note: some behavior may only occur with specific block types, e.g.: Free Form
1. Access Email Studio or CloudPages
2. Create, Edit, or retrieve saved Content Block content via Content Builder editor
3. Paste or write AMPScript into Content Block
4. Save block
5. (this varies depending upon specific scenario) Reopen block or attempt send/publish using content
There are a few different options to work around this behavior:
A) Utilize Code Snippet type content blocks, note that inclusion of the Code Snippet may require surrounding table tags in the HTML for some use cases.
B) Store the AMPScript in a saved content block and introduce to the desired email, page via ContentBlockByName() AMPScript function (or equivalent)
C) Utilize the Classic Editor in place of Content Builder
Reported By (38)
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