Salesforce for Outlook fails to install or run and prompts for .NET to be installed on Windows 10 with anniversary update
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Known Issues · Fixed

Salesforce for Outlook fails to install or run and prompts for .NET to be installed on Windows 10 with anniversary update

Outlook

Last updated 2016-11-04 ·Reference W-3287496 ·Reported By 384 users

Fixed - Winter '17

Summary
After upgrading to Windows 10 version 1607 (anniversary build), the Salesforce for Outlook plug-in fails to run or install.

The .exe and .msi prompts the user that prerequisites are needed, and it tries to install .NET Framework 4.5.2 even though both .NET 3.5 and 4.6.2 are installed as part of Windows 10 operating system.

If the user tries to install version 4.5.2, it will fail with the following error:

".NET Framework 4.5.2 or a later update is already installed on this computer"

Repro
- Download and install the Windows 10 anniversary update
(https://support.microsoft.com/en-us/help/12387/windows-10-update-history?ocid=update_setting_client)

- Attempt to install or run SFO

Workaround
See the following knowledge article
https://help.salesforce.com/apex/HTViewSolution?urlname=Salesforce-for-Outlook-MSI-installer-for-failed-Installation-on-Windows-10-anniversary-update-build-1607&language=en_US

Reported By (384)

CPOA Admin Charles Alspaugh Jared Wacht Matt Bridger Peter Jones Imen Sebei Katrina Ryan Sue Watson Olly Brazier James Hodgson Alexander Schätzle Darwin Martin Aaron Spevacek Peter Smith Steve Sullivan Whitney Keller Bianca Eulloqui Lewis Butler Ryan Lin Julia Zocolo Taylor Lindenbaum Cristhian Gertner Frank Blickenstorfer SwipeClock LLC Mike Backhouse Christine Frankovic Lena Slobard Amber Breedon Jeff McKinnis Andrej Waltenburg Josh Hall Iris Baumgärtel Pari Mørk Logan Seals Kevin McCarthy Michelle Geerholt Eian Aldrich Mary Angert Phillip Beshears Paul Hester Bon Searle Thomas Weston Ewald Muessig Thorbjørn Dinesen Customer Service Ian Vassallo Abhishek Arya Chantelle Morin Carl Succa Ryan Beach Paula Bushey Andy Gordon Renee Prorok Ivor-John Ross Heinz Riedener Adam White Jeroen Hollander 욱준 이 Rhys Kustra Laurent Muller Janelle Painter Brett Phillips Kate Hall Cliff Hahn Kelly Faria Blake Schmidt Rachel Slinger Doug Smith Mario Yngerto More McCormack Lew Sorensen Jennifer Barker Lisa Stitzel Alexander Olander Alexis King Bill Amirault Dan Rigby Jason Byrd Kathleen Mullins Joshua Senzer Darryl Worsham Chas Dobson Fritz Menchinger Jong Baik Frederica Chesley Brandon Shannon Darren Mar-Elia Haley Clausen Mary Moscardini Christopher Sweet Messay Shoakena Anderson Dinga Jay Sallafranque Anthony Austin Michal Bogusz Kamran Zamanian Team Operations Rachel Stoneking Andrew Duncan Shane Brown Jeff Sweeney Brad McPherson Yazid Nait Ladjemil Andy Owen Sudhakar Thirumalasetty Devin Jansen John Balconi Tonya Kraan Nick Skog Christine Poole Carrie Pairman Sean Lytle David O'Flynn Diane Macfarlane Khoa Pham Mike Hang Krishna Dev Seth Krubiner Mark Frugoni David de Jong Michael Bublitz Shrikant Iyengar Chris Chin Rob Sherrill IT Integration Beth Bintner Carolyn Griffin Salesforce Administrator Alan Foster David Adamson Clint Jones Simon WU Ryan Hertzog Rodrigo Zavaleta PN Admin Frédéric Gervilla Vanessa Neale Vildana Rühl Hima Bindu Chris Holland Steve Cahill Nick Kyriakacis Chris Hoffmeyer Bharath Kumar Robert Preston Brice BELPERCHE Esteban Rocha Ron Cardenas MiriamMandl Admin Jefferson Clay Jason Vance Carlos Moll James Dyckowski NABS Admin Jonah Hust Katie Milano David Johnson Jim Schilling Christine Marshall Espen Brynildsen Alfred Au Casey Gresback Jenny Uy Brian Price Simon Mallinson Bart Phillips Daniel Huber Bob Gyles Chantal Laniel John Tierney Josh Weber Jason Czarnota Brad Toland Scott Forgy Tana McKasson Andrew Becker Chris Sanchez Jim Stevens Darrell Currah Alan Mahmod Michael Eaton Paul Hardacre Emily Monaghan Sandy Pillsbury Sean Kase K Carmen Josh Bowser Estelle Nguyen Reinier Wakka John Graham Brock Bruner David Houssian Rahim Hemani Duff Althaus Mark Del-Colle John Drier Julie Engerman Peter Hesse Ed Koenig Daniel Milesh Ron Alexander Mary Kruger Adam Rosenthal Chris Carton Michelle Nunnerley Katherine Rowe Mathieu Maes Stuart McKitrick Shaun Aaron Durrant Jennifer Lingeman Thomas Jones Marianne Deenik Glenn Soomers Scott McIntee Kara Banks Mark Hoffert Isabella Comstock Dan Moore Peter Hauser Debbie Synnott Denise Moore Rob Iten Paul Hargreaves Cherry Delacruz Philipp Engel Jean Bonner Jacob Papp John Colman Richard Morton Andy Rolleri Michael Meckbach Vince Wyche Jeremy Petter Theo Van Lissum Matthew Hand Dillon Lawrence Matt Fallin Raoul Lake Sean Barczynski Evan Friedmann Robert Bridges Trent Michaels Claire Pool Michael Tughan Vinny Vu Sateesh Vidiyala Shawn Mayers Ray Renfroe George Hammer Craig Horlacher Mahmoud Dimassi Viktor Rudolf Florian COURGENOUIL Brent Hunter Hope Sales Assistant Dan Broad Yasin Pardhan Steve Huston Frances Day Zain Ahmed Gary Boon Joe Beegle Clark Carlile Candace Carter Harry Sangree Jim Zielinski Emma Gallagher Travis Hunter mohamed CRMAdmin John Oberg Traci Glover Wayne Kinney Josh Hodge Corrine Pollard Deborah Fediukov Spencer Gibson Michelle Nunnerley Bruce Cincotta Justin Smith Peter Jones Aaron Bailey Michael Aumann Alvin Ciby Peter Pavlina Brian Schwartz Ley Curl Support Adama David Edwards Sabrina Del Vicario Paul Wolf Monica Green Kevin Oskoui Jodi Kennis Stephen Sung Mike Price Barb Herke-Smith Erin Smith Kanwar Singh Kevin Martini Michael Lee Robert Miller Dave Laidlaw Mark Johnson Danielle Browning Murray McGrath Chris Messina Latoya Williams Sarah Hillman David Gomez Marcia Smotherman Michael Mansour Sam Garcia Dahx Marrs Michael Wren Alexander Belcourt Matthias Schliephake Joost Reynvaan ian davies Ricky Rampersad Ray Gabaldon Tim Dalby Evan Alonzo Guy Peer Jana Cameron Quentin De Roo Dan Izzo Shelby Hu Scott Henken David Geddes Simon Baker Mark Chronister Craig Nunley Harold Carlson Sean Lashbrook Casey Shockley Maureen Gomez Mark Botticello Nasko Kaloferov Connor Foxwell Jason Urquhart Rafael Chalas Benoît Eclache Rick Iverson Chris Bradley Addison McMillan enablepath Admin Tye Lampl Chris Rhoad Josephine pike Jamie Huckerby Gavin Pridham Chris Benoit Susan Fields Frode Helland Edwin Beerentemfel Peter Markham Jonathan Brose Kayla MacPherson Jean-François Bouchard Mathieu Laforge Carrie Broeckelmann Tricia Lease Joe Campi Michael Butz Nathan Burmeister Nathan Ulery James Beddows Mark Haller Aric Toboleski Katrina Jaber Paul Welbig Chelsea Odegard Kim Taylor Ben Nason Andrew Taylor Justin Stefano Sebastian Grethe Jess Adams Michael Brown Jim walkup Greg Middleton Michael Manske Dan Frein Frank Lesniak

Is it Fixed?

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