Feature Request: Add ability to select existing Salesforce Files for images in Lightning Knowledge articles
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Known Issues · In Review

Feature Request: Add ability to select existing Salesforce Files for images in Lightning Knowledge articles

Content and Files , Service , Knowledge , Spring 18 , Lightning

Last updated 2020-12-16 ·Reference W-4824153 ·Reported By 46 users

In Review

Summary
This Known Issue (KI) is a continuation of the previous one here:

Images added to a Rich Text Area field on a Knowledge Article created in Lightning are visible only to the creator
https://success.salesforce.com/issues_view?id=a1p3A000000mCiTQAU
Reference: W-4428041

With Spring '18 the KI above was marked as fixed and proper visibility for images in articles when uploading a file from user's local machines was corrected however, the ability or option to select an existing File from Salesforce was removed from the Knowledge Article's rich text editor's (RTE) Image tool with the release.

More details on this change have been outlined in the Article here:

Unable to select Files from Salesforce when adding images to Knowledge Articles in Lightning
https://help.salesforce.com/apex/HTViewSolution?urlname=Unable-to-select-Files-from-Salesforce-when-adding-images-to-Knowledge-Articles&language=en_US

This new work item was created to track creation of new functionality that would allow the application to set appropriate visibility for Images added to Knowledge Articles in Lightning Experience when they're selected from existing Salesforce Files.

Once the visibility for selecting an existing File from Salesforce has been addressed, the next step would be to re-introduce or add the ability or feature to select Files from Salesforce when adding an Image to Knowledge Articles in Lightning Experience.

Repro
1. Create a rich text area (RTA) field and apply it to your Knowledge page layout.

2. In Lightning Experience, create a new Article and click the Image tool in the RTA fields available rich text editor (RTE) tools.


Actual Results: Prior to Spring '18 users had the ability to select images from their local machines or existing Files from Salesforce however, appropriate visibility to the image or file was not set and only the user who added the File could see it when viewing the Article.

Now with Spring '18 users only have the ability to select Files from their local machines and doing so sets appropriate visibility so that other users can properly view the image in articles.


Expected Results: Users would have the ability to select existing Files from Salesforce or upload a new file to add as an image in in the RTE Image tool would set appropriate visibility so that everyone viewing the article would be able to properly see the image.

Workaround
None at this time.

Existing images that have been added to Articles in Lightning from Salesforce Files prior to the Spring '18 release will need to be downloaded or saved to user's local machines and then re-added or replaced using the RTE Image tool's only available option to select the file from user's local machines.

Updates
9/16/2019: This Known Issue has been converted to a Feature Request or work item that is the Salesforce internal equivalent of an Idea on the IdeaExchange. Please consider creating or promoting an Idea for this so that we may see the way this feature currently functions improved upon with a future release.

Reported By (46)

Christian Gijtenbeek Matthew Beeman Venkat Koppolu Nick Savini Ashley Creech Cameron Wiles Marc-Adrien Paris Hunter Kim Renée Grittner Emily Adams Taylor Grimes Tina DuBois Angela Buckmaster Shelley Swyer Zach Brown Andrew Johnson Wilson Rook David Denning Paul Narsavage Liz Kaprielian Lindsay Kregersen Casey Truelove Tamara Hagan Audrey Marlow Stephen Stanley Jade Foss Lisa Eason Tarah Laurent Sidd Ruchandani Meilinda Tjan Sai Natarajan Cumulus Vision Roger Halverson Meghna Sharma Narendra Kumar Cameron Bartlett Alexander Kalkhofer Tommaso Romagno Hayden Mcleod Sergio Campos Garcia Hari Devanath Dushan Dharmasena Ben Gilmore Jared Blanchflower Allison Whitener Ken Fackler

Is it Fixed?

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