Contacts submitted with NULL date or number values in a CloudPage Entry Event for Journey Builder will not inject the records
Last updated 21 days ago ·Reference W-4832842 ·Reported By 5 users
Fixed in version Marketing Cloud Release October 2020
Submitting a NULL date or number value in a Smart Capture form used as a Journey Builder entry event will cause contacts to fail to be injected. The contacts will be added to the data extension with a default date value of 01/01/1900 and/or a default numeric value of 0. However, what is passed to Journey Builder is not in valid format and will fail.
-Go to Contact Builder > Data Extensions
-Create a new Data Extension (DE) and Name it NullableDate
-Make 3 fields Subscriberkey (text, PK), EmailAddress (EmailAddress, nullable), and Date (Date, nullable)
-Go to CloudPages > Create Collection > Name it NullableDate
-Open the Collection > Create > Landing Page
-Give it a name
-Select Content Builder, next
-Select the layout, create
-Drag a Smart Capture block onto the canvas
-Select "Use In Journey Builder"
-Under Data Target select the NullableDate DE
-Select all 3 fields to be used
-Click on the date field, note it is not required by default
-Click Done Editing
-Save and Publish the CloudPage
-Go to Journey Builder > Create from Scratch
-Drag the CloudPage Event onto the canvas
-Select the NullableDate CloudPage and configure it
-Drag a random split onto the canvas, configure it however
-Give the journey a name
-Configure Journey Settings to allow re-entry and use the email from the CloudPage DE
-Save and activate
-Go back to the CloudPage and find your published link
-Open it and submit the form without filling out a date
-Note the record is added to the DE with a date of 01/01/1900
-Note no contact is injected
-Repeat above steps with number instead of date and will see similar behavior.
Make the field required or omit it from the form.
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