Unable to open a case record in Lightning, receiving error (775257821) when the page includes 'Related List - Single' Article component
Last updated 2022-02-10 ·Reference W-4800121 ·Reported By 8 users
In Lightning, a Case record that includes "Related List - Single" component set to Articles and the User accessing the page does not have Read access to Knowledge, a Gack is thrown (775257821)
Enable Knowledge (only available in Classic Setup)
Sign up using Developer/Professional licence so we can enable Knowledge.
Classic Setup -> Knowledge Settings - > tick checkbox -> click Enable button -> click OK on alert
Classic Setup -> Knowledge Settings - > tick checkbox for 'Enable Lightning Knowledge' -> save changes
Setup Lightning Page
- Create a test Case record
- Edit the page and add a Related List (single):
-Parent Record: use this case
- Related List: Articles
- Setup Page Layout
- Edit the page layout for Case
- Drag the 'Articles' block under 'Related Lists' to the related list section so we can use the component added in the previous step.
- Create a second test user
- Edit the user and uncheck 'Knowledge User' under 'User Detail' and save changes.
- As admin user, login and create a case record. Observe the page loads successfully with the RL for Articles.
- Login as the second test user. View the same case record. Observe the gack.
Create custom layouts for affected users without Knowledge access.
Is it Fixed?
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