Marketing Cloud Discover Reports not Sending Results to FTP from the UI
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Marketing Cloud Discover Reports not Sending Results to FTP from the UI

Marketing Cloud Admin , Marketing Cloud Reporting

Last updated 2020-04-28 ·Reference W-4435886 ·Reported By 16 users

In Review

Summary
Running the Blank Template for Email Sending Performance Discover report and attempting to export to FTP will result in either the page timing out, or produce the following error:

"Report cannot be saved to this location. Please try again and contact your Salesforce admin if the problem persists."

Repro
- Go to Analytics Builder > Reports > Discover, select Blank Template for Email Sending Performance.
- Add any parameters to the Report
- Click the Export to FTP icon within the report
- Note that the the page will either time out, or produce the following error:

"Report cannot be saved to this location. Please try again and contact your Salesforce admin if the problem persists."

Workaround
- Schedule the report to be sent to the FTP

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