Wait Until Activity does not immediately proceed to next activity when configured day and time are in the past
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Wait Until Activity does not immediately proceed to next activity when configured day and time are in the past

Marketing Cloud Journey Builder

Last updated 2020-04-06 ·Reference W-4354795 ·Reported By 18 users

Fixed in version Marketing Cloud Release March 2020

Summary
For "Wait Until a Specific Date" type Wait Until Activities, there are two possible scenarios for any Contact entering the Activity:

1 - the current time is not later than the Activity's defined day and time

2- the current time is after the Activity's defined day and time

For scenario 2, expected behavior is: "If the specified day and time has already passed, the contact immediately proceeds to the next activity".

Current behavior does not match this. There are two possible scenarios for any Contact entering the Activity where the current time is after the Activity's defined day and time:

1- the current time is not later than the Activity's defined time

2- the current time is after the Activity's defined time

For scenario 1, current behavior is that the Activity will wait for the defined time to be reached and then the Contact proceeds.

For scenario 2, current behavior is that the Activity will wait until the defined time on the next day to be reached and then the Contact proceeds.

Repro
1- Create Wait Activity in Journey using "Wait Until a Specific Date"

2- Specify a date and time in the future for the wait until behavior

3- Inject Contacts such that they reach the Wait Until Activity after the day specified in step 2

4- Observe Contact does not proceed immediately to next Activity, instead waits until tie specified in step 2 or that same time on subsequent day

Workaround
There is no workaround for this behavior.

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