Maximum view state size limit exceeded error on Marketing Cloud Connect page
Trailblazer Community

Maximum view state size limit exceeded error on Marketing Cloud Connect page

Marketing Cloud Integrations

Last updated 2020-04-21 ·Reference W-4291167 ·Reported By 9 users

In Review

Summary
When accessing the certain pages in the Marketing Cloud Connect package, e.g.: Triggered Sends or Manage Users, it is possible to encounter an error similar to:

Maximum view state size limit (135KB) exceeded

This behavior only occurs in situations where very, very high volumes of related objects have been created. For example, with respect to Marketing Cloud Connect Triggered Sends, it is likely necessary to have created thousands of objects to encounter the error.

Repro
Access Marketing Cloud Connect page where issue occurs

Workaround
Two approaches are possible to work around the issue:

1- Reduce the number of objects causing the error by manually deleting or deleting in bulk using a tool or API

2- For some objects, e.g.: Triggered Sends, create a Custom Tab for the object and view the objects directly via the List functionality native to the Sales Cloud

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.