Users should not be able to convert a Lead multiple times by clicking Convert button repeatedly
Trailblazer Community

Known Issues · Fixed

Users should not be able to convert a Lead multiple times by clicking Convert button repeatedly

Last updated 2017-04-14 ·Reference W-3024957 ·Reported By 29 users

Fixed - Winter '17

Summary
If a User goes to Lead Convert page and clicks the Convert button repeatedly, it is creating multiple Accounts, Contacts, Opportunities, instead of just 1 of each.

Repro
1. Create a new user and enable perm "Set Audit Fields upon Record Creation" to the user.
2. Logon as user created at step
1. Create a new lead. Click Convert button.
-> User is forwarded to lead convert page.
3. Select Create new Account. Click Convert button continuously
-> After lead convert is finished, you'll notice multiple accounts, contacts, opportunities are created.

Workaround
Disable the perm "Set Audit Fields upon Record Creation" and instruct users to click the Convert button only once. Notice that disabling the perm by itself doesn't address this issue if the user clicks multiple times on the Convert button in quick succession.

Reported By (29)

Alekhya Pothu Joel Robinson Matt Koss Michael Torchedlo Nathan McKinlay Michelle Brown Tom Blamire Amandine Auguste Quoc Nguyen Keith Ayers Fabrice Crombez Wyatt Susich Ezra Soleymani Tom Blamire Brent Wagner Stuart Hill Hybin Joseph Trisha Milan Felix Philip Jeanette Hagan Sales Ops Srinivasa Jagarlamudi Scott Rosemary Robert Prynn David Sparks Dan Moore Andy Corbett Mike Bill Derek Boelig

Is it Fixed?

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