Agents are not able to login or stay online when more than 1500 agents are online in Live Agent
Trailblazer Community

Agents are not able to login or stay online when more than 1500 agents are online in Live Agent

Live Agent

Last updated 2018-03-30 ·Reference W-3190925 ·Reported By 1 users

Fixed - Winter '17

Summary
When more than 1500 Agents are online, users may experience issues logging Online via the Live Agent widget or staying online when already connected.

Repro
1. 1500 Live Agent Users go Online via Live Agent widget
2. Other Agents try to toggle online, but are unable to or Agents already online get disconnected.

Workaround
None at this time.

Reported By (1)

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.