Email Alerts to Account Team are not sent from Workflow on Activities
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Email Alerts to Account Team are not sent from Workflow on Activities

Workflow , Process Builder

Last updated Today ·Reference W-3206291 ·Reported By 118 users

Scheduled - Winter '21

Summary
An Email Alert on Task or Event with "Account Team" recipients does not send an email to those Account Team Members, even when triggered by a Task/Event that is related to an Account.

Repro
0. In an Org with Account Teams enabled

1. Create a Workflow Rule on Task (or Event).

2. Add an Email Alert to this rule with an "Account Team" recipient ("Account Team: Account Manager", for example). Activate the rule.

3. Add yourself to the Account Team of an Account, with the Team Role selected for the Email Alert recipient.

3. Create a Task to trigger the WF rule.

Actual Results: Debug will show the rule triggered, but no email is sent to the Account Team Member


Note the same behavior is seen when Process Builder on Task/Event is used to trigger the Email Alert.

Workaround
None at this time

Reported By (118)

Alejandro Morales Benjamin Norg Kenny Buckles Jochen Feinhals Daniel Barckley Jacob Rich Scott Peterson Joseph Kennedy Gary Thorn Matthew Crennan Jeremy Gatehouse LeAndria Streeter Amanda Benzon Jeff Lane Cameron Windham Sara Herrera Garrett Franz Matt N Rebecca Linn Ben Norg Justin Gavette Custom Workflow Craig Passler Coby Press Borbála Kuslits Samuel Frost Kelly Springer Patricia Neiler Mathew Janes Jen Smith Cole Hancock Val Patlakh Tiffany Gillespie Misha Gautreaux Russ Passig Alex Wu Julia Reed Joy Slomski Jayme Evenson Cameron Windham Tracey Montoya Cole Hancock Peter Jaenicke Hannah Wischmeier Paul Heidbrier Pedro Fernández Jiménez Alida Hipkiss Bobee Sithivorada Keven Sprehe Jeff Martin Jennifer Shanks Patricia Montoya Doug Hill Beth Bellon Sahiba Babbar Jeffrey Richards JJ Johnson Tom Blamire KIMMO LIIMATAINEN Setti Villamor Merve Kocatulum McDole Jones Alex Jun Kothai Sengodan Scott Fletcher Kim Headrick Joe Turner Daweed Chung Andrew Hutchinson Joe Corrado Rima Khadour Leigh Ann Foreman Patience Huni John Rohrig Helen Lueck Joe Corrado Himani Mangasomayajula Laura Piruzza Rebecca Ivey Fredrik Lundin Julie Surman Benjamin Sinclair Bonita Elevario Kristin Dioguardo Emma Keeling David Pullman Austin Grady Elizabeth Jones Canpango Support Kimberly Dale Sarah Chen Juan Cruz Cazon Jeffrey Mitchell Padraig Duffy Michael Uy T.J. Burke Marcus Nielsen Adriana Reyes Hitendra Katariya Erin Tice Pat Penaherrera Leigh Woodruff Ashley Landry Vijaya P (Vijay) Yarlagadda Michael Dalton Alecyr Pereira Claude Greer Brigette Sjoboen Zaheer Mohammed Christopher LeBlanc Randi Thompson Kiran Konakalla Sunilkumarreddy Bheemu David Venaas Carla Llewellyn Josh Van Heukelom Nate Kauffman Julie Lev

Is it Fixed?

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